info@pitstopautogears.com

910 371 8002

Return & Refund Policy

Return and Refund Policy

Effective Date: February 24, 2025

At Pitstop Auto Gears, we strive to ensure customer satisfaction with our products. If you are not completely satisfied with your purchase, you may return it within 15 days from the date of delivery, subject to the conditions outlined in this policy.

1. Eligibility for Returns

To be eligible for a return, the following conditions must be met:

  • The item must be unused, in its original packaging, and in the same condition as received.
  • Proof of purchase (receipt or order confirmation) is required.
  • Items must not be damaged due to misuse, improper handling, or normal wear and tear.
  • Certain items such as personalized products, clearance items, or gift cards may not be eligible for returns.

2. Return Process

To initiate a return, follow these steps:

  1. Contact our customer support at info@pitstopautogears.com or call 910-371-8002 within 15 days of receiving your order.
  2. Provide your order details and reason for return.
  3. If eligible, we will provide a return authorization and shipping instructions.
  4. Ship the item back to the address provided. Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

3. Refund Policy

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • Approved refunds will be processed within 7-10 business days and credited back to the original payment method.
  • Shipping charges are non-refundable.
  • If the item is not returned in its original condition, a partial refund may be issued at our discretion.

4. Exchanges

We offer exchanges for defective or damaged items. If you need an exchange, please contact us within 15 days of delivery to arrange a replacement.

5. Late or Missing Refunds

If you have not received your refund after the stated processing period:

  • Check with your bank or payment provider as processing times may vary.
  • If the refund is still not reflected, contact us at info@pitstopautogears.com for further assistance.

6. Contact Us

If you have any questions regarding our Return and Refund Policy, please contact us: