info@pitstopautogears.com

910 371 8002

Warranty & Shipping Policy

Warranty Policy

At PitStop Auto Gears LLC, we are committed to providing high-quality automotive parts and products. To ensure that our customers are fully satisfied, we offer the following warranty policy:

1. Warranty Coverage

PitStop Auto Gears LLC products come with a 6-month or 10,000 km warranty (whichever comes first) from the date of purchase. This warranty covers defects in material and workmanship under normal use and maintenance conditions.

2. Warranty Exclusions

This warranty does not cover:

  • Damage caused by accidents, misuse, neglect, improper installation, or unauthorized repairs.

  • Wear and tear of parts due to normal use.

  • Cosmetic damage such as scratches, dents, or paint chips.

  • Products that have been altered or modified in any way.

  • Products not purchased directly from PitStop Auto Gears LLC or an authorized reseller.

3. Warranty Claims Process

To file a warranty claim, customers must:

  1. Contact PitStop Auto Gears LLC’s customer service department via email at customer.service@pitstopautogears.com or call [Phone Number] within the warranty period.

  2. Provide proof of purchase (receipt or order number).

  3. Describe the issue with the product clearly, including any relevant photos or videos if necessary.

Once the claim is reviewed and approved, PitStop Auto Gears LLC will offer a replacement or repair at no cost. In certain cases, we may request that the product be returned for inspection.

4. Limitation of Liability

PitStop Auto Gears LLC is not liable for any incidental, consequential, or indirect damages resulting from the use or inability to use our products. Our liability is limited to the replacement or repair of the defective product as outlined in this warranty.

Shipping Policy

PitStop Auto Gears LLC is dedicated to ensuring that your order is processed and shipped quickly and safely. Our shipping policy is as follows:

1. Order Processing

  • All orders are processed within 1-3 business days from the time they are received. Orders are not processed or shipped on weekends or holidays.

  • If we anticipate a delay in processing your order, we will notify you via email.

2. Shipping Methods and Costs

We offer various shipping options depending on your location, including Standard, Expedited, and Priority Shipping. Shipping costs are calculated at checkout based on the delivery method and your address.

3. Domestic Shipping

  • Shipping Time: Orders are shipped within 10 to 15 business days.

PitStop Auto Gears LLC ships to all domestic locations within the United States.

4. International Shipping

We do offer international shipping to select countries. Shipping rates and delivery times vary depending on the destination. Additional customs duties or taxes may apply based on your country’s regulations.

5. Shipping Confirmation and Tracking

Once your order has shipped, you will receive an email confirmation with a tracking number. You can track your order on the carrier’s website for real-time updates.

6. Delivery Issues

PitStop Auto Gears LLC is not responsible for lost or stolen packages once they have been delivered to the specified shipping address. However, we will work with the shipping carrier to resolve any issues that arise during the shipping process.

7. Returns and Exchanges

  • Products may be returned within 30 days from the date of receipt for a refund or exchange.

  • The product must be in its original condition and packaging.

  • Shipping costs for returns or exchanges are the responsibility of the customer, unless the return is due to a defect or error on our part.